A while back, I decided to put up rico.mossesgeld.com. Aside from securing the “mossesgeld” domain for my own family (it helped that my last name isn’t as ubiquitous as say, Chua, Smith, or Alvarez), I wanted to create a personal web portal to help people make sense of my various online commitments. You probably know […]

I know for a fact that, when it comes to documentation, the call center industry is second to none. The fact is that real-time interactions with people who are annoyed or disappointed can be very unpredictable, and so much literature has been written to account for most possibilities.
But nothing compares to someone actually screaming their […]

Admit it: the song’s pretty decent. It’s just that the unintentionally hilarious dance moves grabbed the spotlight (check out the playacting during the second minute). And talk about ancient compositing!
But perhaps the best thing about this whole video is that you can download a high-resolution version here—and the fact that Slobodan Milošević (yes, that genocidal […]

Wow.

To my fellow officemates:

(Or, we could keep that damn inner door open while keeping the main door closed, have it fixed, or ask someone to remove it)